Terms of Service.

1. Provider and scope

"Consana" — the consana.ai website and account portal, the Consana desktop application, and the connected cloud features (together the "Service") — is operated by Martin Müller, Canettistraße 1, TOP0803, 1100 Vienna, Austria ("we", "us"). These terms govern every use of the Service. A legal entity is currently in formation and is intended to assume this agreement; we will announce that change as described in section 14.

The Service is directed exclusively at entrepreneurs — businesses and professionals acting for business purposes, not consumers within the meaning of §1 KSchG. By using the Service you confirm that you use it for business purposes.

2. Acceptance

These terms are accepted by creating an account, installing or using the desktop application, or starting a session. You must be at least 18 years old and, where you act for a company, authorised to bind it.

3. Early access

The Service is in early access and under active development. Features may change, be added, or be discontinued; we do not promise any particular availability, and short interruptions or changes are part of this phase. We operate the Service with reasonable care and communicate material changes.

4. Account

You agree to provide accurate registration data, keep your credentials confidential, and notify us of any suspected misuse. You are responsible for activity under your account. Seats on team plans are personal to one user each and may not be shared.

5. Plans, billing, cancellation

The Service is offered as a free plan with a monthly allowance of live minutes and as paid plans billed through our payment provider Stripe, monthly or annually as chosen at checkout. Prices and any applicable taxes are shown at checkout. Live minutes are metered as described on the pricing page: active recording time counts, pauses do not; plan allowances reset on the billing date, and unused plan minutes do not carry over. Where offered, top-up packages extend a billing period.

You can cancel at any time from your account; the plan stays active until the end of the current billing period and does not renew thereafter. Fees for periods already started are not refunded, except where the law requires otherwise. We may change prices with at least 30 days' notice, effective from your next renewal.

6. Acceptable use

You may use the Service only in compliance with applicable law. You must not: process unlawful content; disrupt, probe, or overload the Service; reverse engineer or extract non-public parts of the software beyond what mandatory law permits; resell or provide the Service to third parties without our consent; or circumvent usage metering or plan limits, including by creating multiple accounts to obtain additional free allowances.

7. Meeting recordings — your responsibility

Consana transcribes and processes live conversations. You are solely responsible for using this lawfully: inform meeting participants and obtain every consent required for recording, transcription, and AI processing under the laws that apply to you and your clients, including data-protection law. For your meeting content you act as the data controller; we process such content as your processor to the extent it transits our cloud features. A data processing agreement is available for Enterprise customers on request.

8. Your content

Your session content — transcripts, canvases, notes, recaps — remains yours. The Service is local-first: this content is stored in a folder you choose on your own device, and you are responsible for that storage and for backups. You grant us the limited right to process your content transiently insofar as this is necessary to provide the features you invoke (transcription, AI filling, summaries). We do not use your content to train AI models.

9. Our intellectual property

The Consana software, design, and brand are protected. You receive a non-exclusive, non-transferable right to use the Service for the duration of your plan. No rights beyond use are granted. If you send us feedback, we may use it without restriction or compensation.

10. Privacy

Our processing of personal data is described in the Privacy Policy. The portal holds only account, billing, and usage data — never your session content.

11. Warranty and liability

During early access the Service is provided "as available"; statutory warranty claims remain unaffected where they mandatorily apply. We are liable without limitation for damage caused intentionally or by gross negligence and for personal injury. Liability for slight negligence is excluded to the extent legally permissible; in any case we are not liable for indirect or consequential damage, lost profits, or data loss that reasonable backups (including of your local Consana folder) would have prevented. Our total liability is capped at the fees you paid for the Service in the twelve months before the event giving rise to the claim, or EUR 100 if you use only free portions of the Service. Mandatory statutory liability remains unaffected.

12. Indemnification

You indemnify us against third-party claims arising from your unlawful use of the Service, in particular from recordings or transcriptions made without the required information or consents.

13. Term and termination

These terms apply while you use the Service. You can close your account at any time. We may suspend or terminate the agreement for good cause, in particular for a material breach of sections 6 or 7, and may terminate free accounts with 30 days' notice. After closure, cloud-held data is deleted as described in the Privacy Policy; your local files remain on your device and are unaffected.

14. Changes to these terms

We may amend these terms as the Service evolves — including transferring this agreement to the legal entity in formation. We announce material changes at least 30 days in advance by email or in the portal. If you do not agree, you may cancel before the changes take effect; continued use after the effective date constitutes acceptance.

15. Governing law and venue

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is the court with subject-matter jurisdiction for Vienna, Inner City. Mandatory statutory jurisdictions remain unaffected.

16. Final provisions

If a provision of these terms is or becomes invalid, the remaining provisions stay in force. These terms are published in German and English; in case of discrepancies, the German version prevails.